Privacy Policy

Cozy Paws Co. respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information we collect

Order information: your name, email, phone number (if provided), shipping and billing address, and items purchased.
Payment information: processed securely by Shopify Payments. We never see or store your full card number.
Device and browsing information: such as IP address, browser type, and pages visited, collected through cookies.
Messages you send us for help.

How we use it

To process, ship, and deliver your orders
To send order confirmations, shipping updates, and support replies
To prevent fraud and keep our store secure
To improve our website
To send marketing emails only if you sign up. Unsubscribe anytime.

Who we share it with

Shopify, which hosts our store and processes payments
Suppliers and shipping carriers, who need your name and address to deliver your order
Analytics providers, to understand site traffic
Legal authorities, if required by law

We do not sell your personal information.

Cookies

Cookies keep your cart working and help us understand how the site is used. You can disable them in your browser, but some features may not work.

Security

Our store runs on Shopify, which uses industry-standard security, including encrypted (SSL/HTTPS) connections for every page and checkout. No system is 100% secure, but we take reasonable steps to protect your information.

How long we keep it

We keep order information as long as needed to fulfill orders, handle returns, and meet legal and tax requirements.

Your rights

You can ask us to access, correct, or delete your personal information. Depending on where you live (for example, California), you may have additional rights. Email us to make a request.