All sales are final
Because our products ship directly from our partner warehouses, we do not accept returns or exchanges for change of mind, including wrong size or color ordered, or items no longer wanted. Please review product descriptions, sizes, and photos carefully before ordering. If you have any questions, email us before you buy and we'll gladly help.
Damaged, defective, or wrong items
We stand behind every order. If your item arrives damaged, defective, or different from what you ordered, email us within 30 days of delivery with:
- Your order number
- A photo of the item and the problem
We'll send you a free replacement or a full refund, including shipping. You won't need to send the item back.
Lost packages
If your order never arrives, please see our Shipping Policy. We'll work with you to find it or make it right.
Cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled.
Refund timing
Approved refunds are processed within 5 business days to your original payment method. Your bank may take an additional 5–10 business days to show it.
Contact us
Email CozyPawsCo.shop@gmail.com with your order number and we'll take care of you.